Auto-Responders
Send automatic messages when forms are submitted or bookings are made.
Prerequisites
Configure at least one notification channel. See Configuration.
Note: The Responders tab only appears when channels are configured.
Form Responders
Send acknowledgement messages to form submitters.
Setup
- Open form editor
- Go to Responders tab
- Click + Add Responder
Configuration
| Field | Description |
|---|---|
| Name | Internal name |
| Channel | SMS, WhatsApp, or Email |
| Target Field | Form field containing recipient (email/phone) |
| Subject | Email subject (email only) |
| Body | Message content |
| Enabled | Toggle on/off |
| Use AI | Generate response with AI |
Template Placeholders
Use {{field_id}} to insert field values:
Hi {{name}},
Thank you for contacting us. We received your message:
"{{message}}"
We'll get back to you at {{email}} soon.
Booking Responders
Customer Notifications
Send confirmation to customers when bookings are confirmed:
- Open booking link editor
- Find Customer Notifications section
- Click + Add Responder
Available placeholders:
| Placeholder | Description |
|---|---|
{{name}} | Customer name |
{{email}} | Customer email |
{{date}} | Booking date |
{{time}} | Booking time |
Example:
Hi {{name}},
Your booking for {{date}} at {{time}} has been confirmed.
Thank you!
Admin Notifications
Receive notifications when bookings need approval:
- Open booking link editor
- Disable Auto-Accept
- Find Admin Notifications section
- Click + Add Responder
Additional placeholder:
| Placeholder | Description |
|---|---|
{{approve_url}} | Link to approve booking |
Example:
New booking request:
Name: {{name}}
Email: {{email}}
Date: {{date}}
Time: {{time}}
Approve: {{approve_url}}
AI-Powered Responses
Enable Use AI to generate personalized responses:
- Toggle Use AI on
- Write a system prompt describing desired behavior
- The AI uses form data to generate contextual responses
Example prompt:
You are a helpful assistant for a photography studio.
Thank the customer for their inquiry and provide a brief,
friendly response based on their message.
Keep it under 3 sentences.
Channel-Specific Notes
SMS
- Keep messages under 160 characters for single-segment
- Longer messages are split and may cost more
- Must use approved message templates for first contact
- Can send free-form messages within 24-hour window
- Include unsubscribe info for marketing emails
- HTML formatting is supported