WhatsApp Auto-Reply

Adding a WhatsApp Number

1. Go to Admin → WhatsApp Accounts → Connect WhatsApp Number
2. Complete Meta's Embedded Signup flow to register your phone number
3. The phone number and phone number ID are configured automatically

Alternatively, use the manual flow at /admin/whatsapp/manual if you already know your phone number ID.

Configuring Auto-Reply

Each WhatsApp account has its own auto-reply settings:

• Enabled — Toggle auto-reply on/off
• Mode — Static (fixed message) or AI (generated response)
• Prompt/Message — The static message to send, or the AI system prompt

Static Mode

Every incoming message gets the same reply. Good for "We'll get back to you" or business hours info.

AI Mode

The prompt is used as a system instruction for Cloudflare Workers AI. The sender's name and message are passed as context. The AI generates a contextual reply.

Platform Model

All WhatsApp numbers share a single platform token (WHATSAPP_ACCESS_TOKEN). This is a system user token for your WhatsApp Business Account. You don't need per-customer tokens.

Message Logging

All inbound and outbound messages are logged to the D1 database (whatsapp_messages table) for audit and debugging.